Proudly Serving the state of West Virginia1-888-619-1300
Monday, October 24th, 2016 by Randy Shillingburg
When Basement Systems of West Virginia dispatches one of its highly-trained specialists to your home or company you'll see the dramatic difference in how we do business, compared to other contractors. With every interaction, we strive to be your "trusted consultant."
Most contractors are more like "used car salesman" than consultants. These other companies talk a lot, listen very little and typically try to sell you something that you might not want or even need.
One of the things that our systems design specialists do at every appointment is develop an "accomplish list." This accomplish list is nothing more than asking you, the homeowner or business owner, what you want to accomplish with the work you want done. This may seem simple enough, but most contractors do not take the time to find out what you want to accomplish. Pushy salespeople from other companies are too busy selling as much as they can as quickly as they can in order to make as much money as they can and then move on quickly to the next customer.
Instead of using high-pressure sales tactics, we simply listen to what the customer wants and then develop a solution based on these needs and wants. Customers often tell us that they are surprised we don't try to sell them everything -- like other companies try to do. We typically allow three hours for each appointment, because we expect our specialists to do a thorough inspection, find out what you want to accomplish and then design a detailed solution that will fix your issue. We also leave you a proposal with a price that is good for 120 days. The three hours we schedule for each appoinment also allows our specialists sufficient time to answer any question you might have. Our specialists will gladly take the time to answer all of your questions.
As you can see, Basement Systems of West Virginia is "different," but in a very good way. Call us today at 304-754-2023 to schedule your free, no obligation estimate -- for residential and commercial work. Give us the opportunity to be your trusted waterproofing, crawl space, foundation and concrete lifting consultant!