Homeowners in Ironton, OH sent a letter to us about their experience they had with us and how much they appreciated the work we did. The homeowners expressed to us that the whole experience they had with us, from start to finish, was amazing.
The homeowners were very pleased with the work we did in their basement.
The homeowners suffered from a wet basement for 39 years. Any time they decided to fix it, the plans fell through and they never moved forward.
The homeowners never attend home & garden shows but found themselves at the home show in Huntington, WV because of a spur of the moment decision. The homeowners were disappointed with the show and were heading toward the exit when they spotted two young ladies at a table. The homeowner said she didn't even know what company they were with but the two young ladies effectively explained Basement Systems of West Virginia to them. The homeowners became very impressed and stated that was the first positive experience with our company. The homeowners did not take any information home with them from the home show, only our business card.
Very soon after the home show, our call representative reached out to schedule the estimate. The homeowner stated that the woman working in the call center was extremely professional and polite. That was the second positive experience the homeowners had with our company.
One of our sales specialists, Bryan Ungar went to the homeowner's house to perform the free estimate inspection. The homeowners said that Bryan was "the most impressive, knowledgeable and and professional company representative I have ever dealt with." The homeowners were on the fence and didn't know if they would move forward but Bryan sold them on our system. That was their third positive experience with our company.
We scheduled a date to have the work done and the homeowner's experience with our company still amazed them. They said that the crew and the foreman, Dave Stackpole were amazing. The homeowners thought our crew was efficient, polite and professional. That was the fourth positive experience with our company.
The homeowners recommend us to everyone they know and are very happy they decided to have us fix their basement. The homeowners said that they like how honest we were with them about everything and they had an amazing experience with Basement Systems of West Virginia from start to finish.
The homeowners thanked us for making their home a safer and healthier place to live.
Sally A. of Ironton, OH
Monday, August 21st